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Returns & exchanges

Our returns and exchange policy.

[PLACEHOLDER: Shika Hair returns & exchange policy – the text below is a draft structure only and must be confirmed before launch]

Before you order

Please confirm length, texture, colour and closure with us before paying, especially for made-to-order units.

Eligibility

[PLACEHOLDER: are returns/exchanges accepted? time window? condition (unworn, lace uncut, original packaging)?]

Custom / made-to-order units

[PLACEHOLDER: policy for custom units]

Damaged or wrong item

Contact us on WhatsApp 050 459 2012 as soon as you receive your order. [PLACEHOLDER: reporting window & process]

Refunds

[PLACEHOLDER: refund method & timing]