Frequently asked questions
Ordering, delivery, made-to-order units and payment. Can't find your answer? WhatsApp us.
How do I order?
Add a wig to your cart and check out on the website, or call/WhatsApp us on 050 459 2012. We confirm every order by phone or WhatsApp.
What does “available on order” mean?
The unit is made to order for you. We confirm the lead time before you pay. [PLACEHOLDER: typical lead time]
What does “available for pick up or delivery” mean?
The unit is ready in our studio now — collect it in Westland or have it delivered.
What is the difference between raw donor and single donor hair?
Both are donor (human) hair. [PLACEHOLDER: Shika Hair to describe how you grade raw vs single donor hair]
How can I pay?
At checkout you can choose Pay on delivery / pickup or Mobile Money / bank transfer. [PLACEHOLDER: confirm accepted payment methods, deposits for made-to-order units] Online card/MoMo payment is coming soon.
Do you deliver?
Yes — within Accra, across Ghana and internationally. Delivery fees are confirmed on WhatsApp before dispatch. [PLACEHOLDER: delivery rates & times]
Can I order a custom length, colour or closure?
Yes. Use our custom order form or WhatsApp us with your spec.
Do you install wigs?
Yes, at Shika Hair Studio by appointment. Request a booking.
Can I return or exchange a wig?
[PLACEHOLDER: returns/exchange policy] See Returns & Exchanges.
Where are you located?
Westland, opposite Brainy Bairn School, West Legon, Accra. Mon–Sat 8 AM–7 PM [CONFIRM HOURS].
